The Social Security Administration (SSA) has announced a delay in implementing new identity-proofing policies. The changes were set to take effect on March 31 but will begin on April 14. The agency made this decision after receiving complaints from customers, Congress, and advocacy groups.
The key change requires individuals who cannot use an online Social Security account to verify their identities in person.
However, the SSA has clarified that in-person verification will not apply to disability insurance, Medicare, and Supplemental Security Income applications. Bill Sweeney, Senior Vice President of Government Affairs at AARP, commented on the unprecedented nature of the swift two-week implementation timeline.
Americans across the country are sounding the alarm on cuts to Social Security services.
10,000 people become eligible for Social Security benefits every day. These cuts shouldn't just be postponed, they should be scrapped altogether.https://t.co/cRRXfs03R1
— Grace Meng (@RepGraceMeng) March 31, 2025
The SSA has adjusted the policy to allow specific vulnerable individuals, such as those applying for Social Security Disability Insurance, Medicare, or Supplemental Security Income, to complete their claims via phone if they cannot use the agency’s online services.
Individuals applying for retirement, survivor, or spousal/children’s benefits or wishing to change direct deposit information should first use their online account.
On the campaign trail, Donald Trump repeatedly claimed that he wouldn’t touch Social Security – yet his cuts are plunging the agency into a crisis.
Promises made, promises broken.https://t.co/Rjl5wK2AfW
— Lori Trahan (@RepLoriTrahan) March 31, 2025
If they cannot complete their transactions online, they must visit a Social Security office or schedule an in-person appointment by calling 1-800-772-1213. Nancy LeaMond, AARP’s Chief Advocacy and Engagement Officer, praised the decision to delay the policy but called for a more deliberate approach that involves public input and clear communication. The changes come as the SSA faces additional scrutiny under its new leadership.
. @SocialSecurity revised its ID verification requirements after pushback from advocates, including some in SC @AARPSC and @RepJamesClyburn. Lots of folks saying these changes would hurt elderly rural people. My latest in @postandcourier https://t.co/jXmHjvkpQ6
— Macon Atkinson (@maconatkinson) March 31, 2025
New ID policy delay announced
Acting Commissioner Lee Dudek, who took office in February, has promised to improve transparency regarding wait times and customer service. Long wait times for the SSA’s 800 number have become a growing concern, with estimates indicating an average call time of over 21 minutes and reports suggesting nearly half of the calls are not getting answered. Lisa Cutler, Communications Director at the Alliance for Retired Americans, shared a personal experience trying to assist an elderly family member with an address change, noting significant challenges in reaching the SSA and the logistical difficulties for elderly or disabled individuals needing in-person assistance.
As the transition to the new identity-proofing policy continues, the SSA aims to address these complaints and improve service for its millions of beneficiaries.
Photo by Louis Hansel; Unsplash